Return & Refund Policy – PIXELMARTT

At PIXELMART, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return under the following conditions:

• The item is damaged, defective, or incorrect.
• The item is unused, in original packaging, and in resellable condition.
• Return request is raised within 7 days of delivery.

Items that are not eligible for return:

• Used or damaged items (unless received defective)
• Products without original packaging or accessories
• Final sale or clearance items

2. Return Process

To initiate a return:

1. Contact us at [your email here] with your order ID and reason for return.
2. Share clear photos/videos (if the item is damaged or defective).
3. Our team will review your request within 24–48 hours.
4. Once approved, return instructions will be provided.

3. Refund Policy

• Once we receive and inspect the returned product, your refund will be processed.
• Refunds will be issued to the original payment method.
• It may take 5–7 business days for the refund to reflect in your account.

4. Replacement Policy

• If you received a defective or wrong item, we offer a free replacement.
• Replacement requests must be made within 7 days of delivery.