Refund policy

Return & Refund Policy

Effective Date: August 7, 2026

Welcome to Nature Nectar. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as when you received it.
  • Proof of purchase or your order number is required.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare, cosmetic, or herbal products.
  • Products damaged due to misuse or improper storage.
  • Gift cards and promotional items.
  • Clearance or final sale items (unless damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

Once verified, we will offer a replacement or full refund at no additional cost.

4. Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders can be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return conditions.

7. Exchange Policy

We replace items only if they are defective, damaged, or if the wrong product was delivered.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit/debit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, contact our support team